Privacy Policy

At SawgrassInks.com, your privacy matters to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase from our website.

By accessing or using this site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to operate our business, fulfill orders, and improve your experience.

Personal Information You Provide

When you place an order, create an account, subscribe to emails, or contact us, we may collect:

Name
Billing and shipping address
Email address
Phone number
Order and transaction details

Payment information is processed securely by third-party payment providers. We do not store or have access to your full credit card details.

Automatically Collected Information

When you browse our site, we may automatically collect:

IP address
Browser and device information
Pages visited and interactions
Date/time and referring URLs
Cookies and similar tracking technologies

This data helps us maintain security, analyze site performance, and improve usability.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

Processing and fulfilling orders
Providing customer service and support
Communicating about your orders, account, or inquiries
Sending relevant product updates, important notices, or discount codes
Improving our website, products, and services
Preventing fraud, abuse, and unauthorized access
Complying with legal, tax, and regulatory obligations

We do not spam.

We respect your inbox. Marketing emails are limited, relevant, and optional. You may unsubscribe at any time.

3. Email Communications & Marketing

If you opt in to receive emails from SawgrassInks.com:

You may receive product information, order updates, or exclusive discount codes
We do not send unsolicited bulk emails
We do not sell or rent email lists
Every marketing email includes an unsubscribe option

Transactional emails (such as order confirmations and shipping updates) are sent as part of your purchase and cannot be unsubscribed from.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Remember preferences
Analyze traffic and usage patterns
Improve marketing relevance

You can control cookies through your browser settings. Disabling cookies may limit certain features of the website.

5. Sharing Your Information

We only share personal information when necessary to operate our business, including with:

Shopify (our ecommerce platform)
Payment processors and financial institutions
Shipping and logistics providers
Analytics, marketing, and security service providers

These partners are permitted to use your information only to perform services on our behalf and are required to protect your data.

We do not sell personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure servers and encrypted connections
Trusted ecommerce infrastructure
Restricted internal access to personal data

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Your Rights (U.S., California, and International Visitors)

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your data (subject to legal and operational requirements)
Opt out of marketing communications

California Residents (CCPA/CPRA)

California residents may have additional rights regarding personal information. We do not sell personal data and do not discriminate against users who exercise privacy rights.

International Visitors (GDPR)

If you are located outside the U.S., your information may be transferred to and processed in the United States. By using our site, you consent to this transfer.

To exercise any privacy rights, contact us using the information below.

8. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders and provide services
Comply with legal and tax obligations
Resolve disputes and enforce agreements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.

10. Children’s Privacy

SawgrassInks.com is not intended for children under 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact us at:

SawgrassInks.com
Customer Care
CONTACT PAGE

Operated by Southtrend Corp, an authorized Sawgrass dealer serving the professional printing industry since 1996.